Refund & Return Policy
Return Process
1. Contact Us
Email us at kushlyaustralia@gmail.com within 7 days of delivery to initiate a return.
2. Return Product
Package the item securely and send it back using our prepaid return label.
3. Get Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Return Policy
7-Day Return Window
You have 7 days from the delivery date to initiate a return. Items must be unopened and in original packaging.
Quality Guarantee
If you receive a defective or damaged product, we'll provide a full refund or replacement at no cost to you.
Non-Returnable Items
For health and safety reasons, opened cannabis products, edibles, and vape cartridges cannot be returned unless defective.
Refund Information
Processing Time
- • Credit Card: 3-5 business days
- • PayPal: 1-2 business days
- • Bank Transfer: 5-7 business days
Refund Amount
- • Full product price refunded
- • Original shipping costs included
- • Return shipping costs covered by us
Contact Information
Email Support
kushlyaustralia@gmail.com
Response time: Within 24 hours
Visit Us
520 Graham Street
Port Melbourne, VIC 3207
Australia
Important Notes
Please Note
- • All returns must be authorized before shipping
- • Items must be returned in original packaging
- • Refunds will be processed to the original payment method
- • Custom or personalized items cannot be returned